Quality Assurance Manager

Strongsville, OH, USA


This position requires the use of information or access to technology which is subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of ITAR/EAR. ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

We are a federal contractor. / Equal Opportunity Employer / Affirmative Action Plan/ Minorities / Females / Veterans / Disabled /Drug-Free Workplace / E-Verify

Quality Assurance Manager

Core Responsibilities:

  • Compliance/Certification
    • Maintain the ISO 9001:2015 - compliant Quality Management System, including acting as primary contact and coordinating training support.
    • Ensure Management reviews are conducted to provide for systems review.
    • Manage Internal Audit Program.
  • New/ChangeProduct/ProcessValidationandoverseemanagement ofvalidationactivities
    • Overall product quality, from raw materials to WIP to finished goods (including but not limited to root cause investigations, timely corrective actions).
    • Ensure appropriate protocols are written, identified actions are completed, inclusive reports are written.
    • Management of Implementation and Documentation of IQ, OQ, PQ
    • Ensure timely and conclusive validations.
    • Oversee QC testing efforts.
    • Participate in Design Reviews, including Technical Reviews, Feasibility Discussion, and Failure
  • Complaint/CorrectiveActionManagement
    • Act as direct contact (where appropriate) or manage contact for customer quality-related issues; coordinate course of action for alleviating and resolving concerns and providing timely responses.
    • Identify corrective/preventive actions for continuous improvement (effectively implemented and closed in a timely manner) and quality improvement as needed for Production and Business Unit Goals.
    • Ensure completion of necessary paperwork such as Alerts, and other relevant documents.
    • Ensure Root Cause Analyses are conducted to establish reasons and solutions for Quality matters.
    • Manage site calibration program.
    • Regulatory compliance (Prop65, REECH, etc.).
  • Usedata-basedinformation todriveScrapReduction,elimination ofNon-Valueactivities,and On-TimeDeliveryimprovement todriveactionneededfortheQualityandRegulatory
    • Use charts/graphs/data to lead/support scheduled meetings.
    • Offer input for areas of improvement in products, processes, and procedures. Manage internal Material Review Board, tracking expired and non-conforming product and actions needed.
  • ManageDepartment
    • Manages talent acquisition and develops new hire on-boarding plans as needed.
    • Provides frequent performance feedback and completes annual reviews for the team.
    • Guides the Quality team to manage daily production activities with minimal direct supervision.
  • Cross-functional leadership. Collaborate with colleagues in other departments on non-conformances, corrective actions, and process improvements.
  • Performs other duties as assigned, Additional job activities as may be required by the department.

Minimum Educational Qualifications:

  • Bachelor's Degree Business Administration, Quality, Engineering, Operations or related field required, certification to internal auditing preferred.

Minimum Experience, Skills and Qualifications:

  • 6+ years in a Quality Management experience, preferably in Manufacturing, Stamping.
  • 2+ years in a QC Managers role
  • 3+ Experience working with Tier 1, Tier 2 Automotive Customers, and Military
  • Knowledge/experience with ISO9001:2015 or equivalent, quality system requirements required.
  • Ability to use MS Office Tools such as Word, Excel, Project (or other project management software), Access and MiniTab (or other statistics software).
  • Ability to build respect/trust within internal staff/other functional leaders as well as external customers.
  • Excellent interpersonal, communication (verbal and non-verbal), and presentation skills.
  • Possesses excellent time management, prioritization abilities, and strong project management skills.
  • Highly motivated, detail-oriented, and eager to drive needed change.
  • Demonstrated ability to autonomously make strategic decisions.
  • Must possess comprehension and reasoning skills used to understand and collect data, interpret technical instructions, and draw valid conclusions.
  • Ability to apply advanced mathematical concepts and theory such as geometry, statistics, algebra, calculus, and differential equations to address engineering issues.
  • Demonstrated ability to analyze data and make sound, enterprise-first, problem-solving decisions.
  • Ability to travel occasionally for customer visits.
  • ASQ Certified Quality Engineer a plus

General Information

U.S. Equal Opportunity Employment Information (Completion is voluntary)

In compliance with federal and state equal opportunity laws. Applicants are considered for employment without regard to race, color, religion, gender, national origin, age, military status, or the presence of a disability which is subject to reasonable accommodation, veteran status, or any other status protected under local, state or federal laws.

Eberhard is an Equal Employment Opportunity/Affirmative action employer. As a federal contractor, we are required to compile the following information in order to comply with federal Equal Employment Opportunity and Affirmative Action requirements. The information you provide is strictly on a voluntary basis and failure to supply it will not in any way affect your employment.


A person having origins In any of the original peoples of North America and South America includlng Central America), and who maintain tribal affiliation or community attachment.

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Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities .To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

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